Türkiye’de şirketlerde, akıllı şirket, yapay zeka, dijital dönüşüm vb. kavramlara gelmeden “Entegre Bilgi Yönetim Sistemi” kavramının anlatılmasının, hatta idrak edilmesi gerektiğini düşünüyorum. Maalesef çok vahim olarak Türkiye’de 30-40 senelik birçok şirkette bile, hala bırakın dijital dönüşümü, daha yazılı-çizili olarak tanımlanmış hiç bir sürecin olmadığını görüyoruz. Buralarda hala süreçler insana bağlı bir şekilde yürüyor. Bir tüzel varlık olan bu kurumların, tüm geçmiş süreçleri maalesef sadece kişilerin kafalarında kalıyor.
Şu ifadeleri belki siz de duyuyorsunuzdur:
- Bugün Ahmet Bey yok. Üretim planlama yapamayacağız.
- Ayşe Hanım gelmedi. Hastaymış, kasanın anahtarı onda. Ödeme yok.
- Depocunun bugün çocuğu hastalanmış. İşe gelmedi. O söylediğiniz malzeme var mı yok mu bilmiyoruz vb……
Bu şirketlerin hiç birinin kurumsal bir hafızası yok! Yani akıllı değil.
Akıllı şirket olabilmek için tüm süreç, insan kaynağı prosedürleri, görev ve sorumlulukların vb. yazılı çizili olması da yetmiyor. Üstüne tüm bunların bir bilgi teknolojisi ile entegre olması gerekiyor. Yani kurum içerisinde dijital hafıza olması lazım.
Bazen de şunu duyuyoruz firmalardan: “Biz de her teknoloji var. Muhasebe için bu yazılımı kullanıyoruz, proje yönetimi için şu yazılımı kullanıyoruz, müşteri ilişkileri yönetimi yapmıyoruz, ama bordroyu şu yazılımla yapıyoruz vb…”. Tek bir veri tabanında çalışan, entegre bir bilgi yönetimi kuramayan şirketlerin hiçbirinin de tam, güvenilir, anlık ölçülebilir ve raporlanabilir bir yönetim sistemi oluşturması mümkün değil. Durum bu olduğunda bu şirketler bir nebze akıllı bile gözükse, gerçek anlamda ne akıllı ne de kurumsal bir hafızası olan şirketlerdir bunlar.
Customer Support: What to Expect from Top Australian Online Casinos
When it comes to online casinos, a key aspect that can make or break the player experience is customer support. Top Australian online casinos understand the importance of providing exceptional customer service to their players. From resolving technical issues to addressing payment queries, customer support plays a vital role in ensuring a smooth and enjoyable gaming experience for all patrons. In this article, we delve into what players can expect from the customer support services offered by leading online casinos in Australia.
We will explore the various support channels available, such as live chat, email, and phone support, and discuss the responsiveness and effectiveness of each option. Additionally, we will highlight the importance of timely assistance, knowledgeable support agents, and overall customer satisfaction in the realm of online gambling. Join us as we uncover the key considerations and best practices in customer support that distinguish top Australian online casinos from the rest, and discover how these factors can enhance your gaming experience and peace of mind.
The Importance of Responsive Customer Support in Online Casinos
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In addition to responsive customer support, top Australian online casinos often provide detailed FAQs and guides on their websites to address common queries and concerns. This proactive approach helps players find answers to their questions quickly without the need to contact customer support. By offering comprehensive resources and reliable assistance, top online casinos in Australia demonstrate their commitment to delivering a seamless and enjoyable gaming experience for all players.
Key Features of Top Australian Online Casinos’ Customer Support Services
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Furthermore, top Australian online casinos are known for their knowledgeable and friendly support teams. Players can expect quick responses to their inquiries and professional assistance in resolving any issues they may encounter while playing. This level of customer support helps build trust and loyalty between players and the casino.
In conclusion, when choosing an Australian online casino to play at, players should prioritize excellent customer support as a key criterion. By selecting a casino that values customer service, such as those recommended on casinozoid.com, players can enjoy a seamless and enjoyable gaming experience knowing that help is always just a click or a call away.
Understanding the Different Communication Channels for Customer Support
When it comes to top Australian online casinos, exceptional customer support is a key feature that sets them apart. Players can expect prompt and professional assistance around the clock. Whether you have a question about a game, encounter a technical issue, or need help with a withdrawal, top online casinos in Australia prioritize customer satisfaction.
One of the primary things to expect from top Australian online casinos is multiple support channels. This typically includes live chat, email support, and sometimes even phone support. Live chat is particularly popular as it offers instant assistance, allowing players to resolve issues in real-time. Email support is ideal for less urgent inquiries, providing a written record of communication for reference.
Furthermore, top online casinos in Australia ensure that their customer support team is knowledgeable and well-trained. Representatives are equipped to handle a wide range of queries efficiently and courteously. Whether you are a new player looking for guidance or a seasoned gambler with specific concerns, you can anticipate receiving expert support tailored to your needs.
In conclusion, exceptional customer support is a hallmark of top Australian online casinos. Players can expect timely assistance via various channels, knowledgeable staff ready to address any issues, and a commitment to ensuring a positive gaming experience. When choosing an online casino, reliable customer support should be a crucial factor to consider for a smooth and enjoyable gaming journey.
Tips for Evaluating the Quality of Customer Support in Online Casinos
When playing at the top Australian online casinos, customers can expect exceptional customer support services to address any queries or concerns they may have. These leading online casinos prioritize customer satisfaction by offering various support channels, including live chat, email, and phone support. Players can expect prompt responses from knowledgeable and friendly support agents who are dedicated to providing assistance 24/7.
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Furthermore, top Australian online casinos often prioritize transparency and accountability in their customer support practices. Players can expect fair and timely resolutions to any disputes or concerns they may encounter while gaming on the platform. By fostering a supportive and reliable customer support environment, these casinos aim to build trust and loyalty among their player community, setting them apart as reputable and player-focused online gaming destinations.
Case Studies: Examining Successful Customer Support Practices in Leading Australian Online Casinos
When it comes to top Australian online casinos, exceptional customer support is a key factor that sets them apart. Players can expect round-the-clock assistance from knowledgeable and friendly support agents. Whether you have a question about a game, need help with a withdrawal, or encounter any technical issues, top online casinos in Australia prioritize customer satisfaction by offering various support channels. This typically includes live chat, email support, and sometimes even phone support, ensuring that players can get help in a way that is convenient for them.
Furthermore, top Australian online casinos are known for their prompt responses and efficient resolution of customer queries. Support agents are well-trained to handle a wide range of issues efficiently and professionally. Players can expect quick and accurate assistance, allowing them to focus on enjoying their gaming experience without any unnecessary hassles. Overall, exceptional customer support is a hallmark of top Australian online casinos, creating a positive and reassuring environment for players to engage in their favorite games with confidence.
As you navigate the world of Australian online casinos, understanding what to expect from customer support is paramount for an enjoyable gaming experience. Top operators prioritize responsive and knowledgeable support teams, offering assistance through various channels like live chat, email, and phone. By choosing reputable casinos with robust customer service, players can feel confident that help is always at hand, ensuring smooth gameplay and peace of mind. Remember, a casino’s commitment to customer support is a key indicator of its dedication to providing a safe and enjoyable environment for all players.
“Ölçülebilir, yönetilebilir ve sürdürülebilir bir i̇ş modelini”, entegre bilgi yönetim tabanına oturtmuş, tüm sürecini insandan bağımsız bir şekilde, her yerden yönetebilen şirket ise akıllı şirkettir. Akıllı olan bir şirketin yukarda da belirttiğim gibi kurumsal hafızası olur. Bu kurumsal hafıza, bir dijital hafıza olarak da tanımlanabilir. Geçmişini kurum içindeki çalışanlarının kafalarında tutan, ortak bir dijital hafızası olmayan şirket ise alzheimer şirkettir. Yani geçmişini hatırlamaz, ölçemez. Bugün ile geçmişini anlık bir şekilde muhakeme edemez. Sadece günü yaşar. Yani statükoyu korur. Veri toplamadığı, topladığı veriyi kategorize edemediği yani anlamlandırmadığı için elinde enformasyon olmaz. Bu enformasyon (yani süreçler arası ilişkilendirilmiş veri) seneler içerisinde de biriktirilmediği yani depolanmadığı için de bir yöntem bilgisi – tecrübesi (knowledge) oluşmaz. O yüzden sadece anlık, günlük yaşar. Böyle şirketler haftalık çalışma saatinin %60’ını bu yüzden sorun çözmekle geçirirler. %30’unu statükoyu korumak yani günü kurtarmak için harcarlar. Geri kalan %10 hatta daha az bir sure ise değişim, dönüşüm, ar-ge vs. için kalır. Gereksiz toplantılar, yazışmalar, uğraşmalarla verileri toplayıp, sorunları çözmeye çalışırlar.
Şirketlerde dijital dönüşüm, Endüstri 4.0 ya da yapay zeka uygulamaları ancak bu “Kurumsal Hafıza”yı oluşturabildiğimiz bir zihniyete geldikten sonra konuşabileceğimiz bir kavramdır maalesef.
Peki, yine bir dünyaya baktığımızda. 2017’de dünyanın en akıllı 50 şirketinde ilk sıraları;
- Nvidia
- SpaceX
- Amazon
- 23andMe
- Alphabet
- iFlytek
- Kite Pharma
- Tencent
- Regeneron
- Spark Therapeutics şirketlerinin aldığını görüyoruz.
(https://www.technologyreview.com/lists/companies/2017/)
Burada ilk ona dikkat ederseniz ne Microsoft’u, ne Facebook’u, ne Apple’ı göremiyoruz. Onlar bile, ilk onda değilse gerisini siz düşünün .
Çözüm nedir diye sorarsanız da; bu dönüşüme, tümden gelimle baktığımızda önce insan, süreç ve teknolojinin entegrasyonu ile başladığını ve aşağıda tanımlı modelle yeni zeminlere taşınabileceğini görüyoruz.
- Kayıt Birliği
- Veri Analizi
- Yönetimsel Göstergeler Üzerinden Karar
- İyileştirme Hedefleri
- Yönetsel Takip
- Sonuçlarla Yönetim
- Rekabet ile Karşılaştırma
- Yeni Hedefler Koyma
- Başarıyı Yeni Zeminlere Taşıma